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Shipping & Returns FAQ’s

How quickly will my order ship?

Orders submitted through our website are processed within 2-3 business days (weekends not included). You will receive an email with tracking information once your order has shipped. We do not have control over shipping companies unplanned delays or w

What carrier do you use for shipments?

We use FedEx Ground or USPS to deliver all orders submitted through our website.

How are shipping rates calculated?

Our shipping rates are a flat rate shipping of $5.95. If you spend over $75 (after discounts/promotions have been applied) shipping is free!

Do you offer expedited shipping?

Unfortunately, we do not offer expedited shipping.

How do I take advantage of your free shipping offer?

Free FedEx Ground or USPS shipping is available for all orders over $75 (after all discounts and promotions are applied).

Do you ship to Hawaii or Alaska?

At this time, we regret to inform you that we do not offer shipping services to Hawaii or Alaska. We understand that this may inconvenience some of our customers, and we apologize for any disappointment this may cause. However, we are continuously ev

Do you ship internationally?

Unfortunately, we currently only provide shipping services within the United States.

Do you ship to PO/APO/FPO/DPO Addresses?

Unfortunately, we are unable to deliver shipments to PO Boxes or APO/FPO/DPO addresses.

What forms of payment do you accept?

We offer multiple payment channels for your convenience. You can make payments using PayPal, Shop Pay, Visa, MasterCard, Amex, Discover, JCB, and more. To explore all available payment options, you can find them listed on the checkout page.

Do you offer bulk discounts?

We do not offer discounts for purchasing in bulk. Prices shown on our website are for individual items.

How can I track my order?

Once your order has shipped, an email will be sent to you with tracking information.

Will all my items be shipped together?

All items that are in stock generally ship within 2-3 business days of the order being placed. We do not want anything to hold up your order, so any out-of-stock item(s) will be cancelled from the order and the remainder of your order will be shipped

What do I do if I received the wrong item in my shipment?

If you receive the wrong item with your shipment, please call (1-800-337-4463) or email us ([email protected]) for a replacement or appropriate credit and instructions for returning the product.

How do I return or exchange product(s) purchased on the Designer Wellness Online Store?

If you are not completely satisfied with your order, you may return any item purchased from Designer Wellness for any reason within 30 days of purchase. Designer Protein is not responsible for return postage. You will receive a full refund in the ori

I purchased from another site/retailer and I’m unhappy, will you process my refund or exchange?

Designer Wellness offers a 100% satisfaction guarantee on all of our products, and if you are not satisfied for any reason, you are welcome to exchange or return the product to the original place of purchase.